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Showing posts sorted by relevance for query Facebook. Sort by date Show all posts

Friday, July 24, 2015

Court Says Facebook Can’t Challenge Search Warrants For User Data

If a company like Facebook receives a subpoena for user data in a civil lawsuit, it can make its case to the court about why it should not have to oblige. But when that information request is in the form of a search warrant in a criminal investigation, Facebook doesn’t have that option.

That’s according to a New York appeals court, which ruled earlier this week that Facebook lacks legal standing to challenge a batch of 381 search warrants seeking data on users related to a criminal disability fraud investigation.

Facebook went public with its fight against these warrants last year, saying the company had only agreed to comply with the warrants after facing contempt charges.

The Manhattan District Attorney’s office was seeking detailed user data, including Facebook posts and photos, for more than 100 users, including some retired police officers and firefighters suspected of having feigned mental illnesses in the wake of September 11, 2001.

Because warrants have to go through the process of having a judge determine whether there is probable cause, their validity can not usually be challenged before the warrant is executed.

After a lower court found that Facebook lacked standing to fight the warrants, it appealed, claiming that because the warrants were served on Facebook and not directly on the users, they were no different than subpoenas and therefore eligible to be disputed in court before being executed.

But the appeals court labeled this a “distinction without a difference,” explaining that while “the manner in which the materials are gathered may deviate from the traditional, Facebook’s reason for seeking to quash the warrants does not. What Facebook ultimately seeks is suppression of the materials obtained from it, a determination that would necessarily impact the subsequent criminal actions.”

The court points out that if it were to accept Facebook’s argument, law enforcement would only be able to serve search warrants on physical locations. The inclusion of Facebook in the warrant process is necessary because the police have no other way of obtaining the evidence they seek to obtain for their investigation.

“It is… hard to imagine how a law enforcement officer could play a useful role in the Internet service provider’s retrieval of the specified online information,” writes the court.

Facebook also contended that the Stored Communications Act gives the company the right to challenge these warrants. However, the appeals court held that the SCA only gives Facebook the standing to fight subpoenas and court orders, and that the law “specifically distinguishes these disclosure devices from warrants.”

The court notes that an order or subpoena obtained pursuant to the SCA requires only that the government show “specific and articulable facts” that there are “reasonable grounds to believe” the information sought will be “relevant and material,” but a warrant requires the government to demonstrate probable cause.

“Here, a finding of probable cause was made by the reviewing judge, and thus the warrants are akin to SCA warrants, not SCA subpoenas or orders,” explains the court. “Thus, Facebook’s argument that it has the right to contest the warrants based upon the SCA is contradicted by the express terms of the SCA.”

The court acknowledged the spirit of Facebook’s attempt to challenge these warrants.

“Our holding today does not mean that we do not appreciate Facebook’s concerns about the scope of the bulk warrants issued here or about the District Attorney’s alleged right to indefinitely retain the seized accounts of the uncharged Facebook users,” reads the ruling. “Facebook users share more intimate personal information through their Facebook accounts than may be revealed through rummaging about one’s home. These bulk warrants demanded ‘all’ communications in 24 broad categories from the 381 targeted accounts. Yet, of the 381 targeted Facebook user accounts only 62 were actually charged with any crime.”

In a statement to Ars Technica, Facebook said it continues “to believe that overly broad search warrants — granting the government the ability to keep hundreds of people’s account information indefinitely — are unconstitutional and raise important concerns about the privacy of people’s online information.”

The company is exploring its legal options.

[via Ars Technica]


by Chris Morran via Consumerist

Monday, July 13, 2015

British Facebook User Legally Changes Her Name To Get Back Into Account… And Is Still Locked Out

Unlike other social media networks like Twitter, where you can be anyone you like as long as you’re not trying to impersonate say, the Queen of England, on Facebook, users are required to use their real names on the site. One British woman made a big change to her identity in order to regain access to her account, only to be kept waiting to find out her fate.

The London Facebook user had been going by a fake name on the site — a no-no, according to Facebook policy — in order to avoid an onslaught of friend requests from people she had no interest in being in touch with, reports The Independent.

When Facebook realized she’d been using the site under a pseudonym, her account was suspended, according to company policy, and she lost access to all her photos and contacts. At first she went the way of forgery, faking a bank card bearing the made-up name and sending a photo of it to the powers that be. Facebook didn’t fall for it.

She then turned to the law, and changed her name by deed poll so she could get the pseudonym on official documents and finally get her stuff back.

Alas, she’s still waiting on word from Facebook whether the lengths she went to to make the fake-now-real-name official will open the door to her account. Instead, she’s received automated responses that the network is looking into her issue.

“I can’t believe I’m stuck with this stupid name and I still can’t get into my Facebook,” she told The Independent. “I know I’ve been a complete moron, but Facebook [is] being ridiculous,” she said. “I’ve been locked out of my account for five weeks now and have lost all of my photos, messages and precious memories.”

She’s not alone in wanting to go by a pseudonym on Facebook. Last month, a group called #MyNameIs, made up of members of the LGBT community, Native Americans, domestic violence survivors and others, protested outside Facebook’s California headquarters over its real name policy, notes Mashable.

London woman has to change name by deed poll to log in to Facebook [The Independent]


by Mary Beth Quirk via Consumerist

Monday, July 20, 2015

Facebook Testing Shops Built Into Retailers’ Pages

Facebook shows a fake brand in this mock-up.

Facebook shows a fake brand in this mock-up.


Like Google, Twitter and its own Instagram platform, Facebook is toying with the idea of allowing users to buy stuff directly from retailers’ pages, instead of seeing those items in an ad and going outside the social network to purchase them.

The company is building out shops within Facebook Pages that would function as mini e-commerce sites, reports Buzzfeed News, acting like a second home for retailers and brands who want to not only engage with customers, but get them to buy products while they’re being social.

“With the shop section on the page, we’re now providing businesses with the ability to showcase their products directly on the page,” Facebook product marketing manager Emma Rodgers told BuzzFeed News.

Online commerce and digital advertising are both growing, notes Buzzfeed, so it makes sense to partner the two with social media. Go where the people are already posting cat videos and baby photos, advertise to them and then help them buy what you’ve just convinced them they need.

This move also aligns with Facebook’s recent push into commerce, including a feature for its Messenger app that’s in the works and could help consumers research products they might be interested in buying.

Facebook says there are shops numbering in the double digits currently, with plans to expand, although it wouldn’t share any of the names of businesses in the pilot program right now. The mock-up shown above is for a fake brand, and shows what future business’ pages could look like.

The social network says eventually the shop idea could move beyond commerce businesses and spread to public figures, sports teams or groups, though so far it’s too early to tell if that will happen.

“We’ll continue to add incremental features and capabilities to Pages because they are such an important part of the consumer experience on Facebook,” Facebook’s Rodgers told Buzzfeed.

Facebook Takes Big Step Forward On Commerce, Builds Shops Into Pages [Buzzfeed]


by Mary Beth Quirk via Consumerist

Thursday, July 9, 2015

Facebook Will Actually Let People Decide What They Want To See In The News Feed

seefirstCustomization can be a wonderful thing. In the case of your Facebook News Feed, it might mean the difference between confronting a daily onslaught of adorable baby photos and actually getting content you want to view. The social network added a new feature today that will allow users to designate a group of accounts that will automatically appear at the top of their News Feed.

The “See First” option that launched today allows people to identify up to 30 people or pages whose newest updates will appear at the top of the News Feed every time that users opens Facebook.

This is a departure from Facebook’s often confounding algorithm that it uses for determining what people want to see in the News Feed, a divergence from practice that the company itself points out in the blog post announcing the new setting.

“The goal of News Feed is to show you the stories that matter most to you,” Facebook explains. “To do this, we use ranking to order stories based on how interesting we believe they are to you: specifically, whom you tend to interact with, and what kinds of content you tend to like and comment on.”

While you can always click through options on a post that pops up in your News Feed to make it go away or simply have that kind of content appear less often, that doesn’t always guarantee you will or won’t see something like it again the next time you’re on Facebook.

But noting that “ultimately you’re the only one who truly knows what is most meaningful to you,” Facebook says it’s giving more control to users over what they see. Fancy that!

This could be bad for business, Re/code points out, as Facebook relies on people scrolling through their feeds to make money on showing ads to users. But that’s a risk the company is willing to take to please users and keep them coming back for more, a spokesperson explained to Re/code.

“It sounds counterintuitive, but the worse we do on rankings, the more we make people try and scroll through, the more likely they are to just go away,” the rep said. “If we show you the stuff you really really want first, you’ll come back more often.”

See First and other changes in the Preferences section will hit the Facebook app today in an update for iOS, and will roll out to Android and Web versions of the social network later.

And if you’re wondering how you’ll ever fill those 30 slots, might we ah, ahem, humbly suggest you add the Consumerist Facebook page to your list? We promise not to fill your feed with adorable baby photos, unless they are pictures of a newborn wheel of cheese or a wee gaming system in its infancy. So. Cute.

For now, we dance.


by Mary Beth Quirk via Consumerist

Wednesday, August 5, 2015

Facebook Launches Feature That Lets Users And Businesses Message Each Other

Everlane is one of two brands that Facebook tested Messenger capabilities with; now other businesses will have the option, too.

Everlane is one of two brands that Facebook tested Messenger capabilities with; now other businesses will have the option, too.

After Facebook announced in March that it’d be launching a pilot program with a few brands that would let customers and companies communicate privately, the social media network said Wednesday that it’s expanding the rollout of Messenger for businesses.

This means customers will be able to send messages to companies or brands with customer service requests, including questions about orders, receive order confirmations or get responses to quick questions.

Businesses can include a “send message” button in their ads on Newsfeed, reports Reuters, allowing users to click a button and send a private message. And if a user posts on a business’ Facebook page, the company will be able to privately message that person as well. Users can choose to block those businesses from private messages, however.

Because another form of contact is no guarantee that companies will be obliged to reply quickly, Facebook is awarding “very responsive messages” badges to businesses who do react promptly, and respond to 90% of messages, and reply on average within five minutes.

Facebook will also include a note on Pages that have messaging enabled (as it’s an optional function), telling visitors how often it usually takes them to respond.

“Our ultimate goal is to facilitate communication between consumers and businesses in the way they prefer most,” Benji Shomair, director of Pages product marketing at Facebook told CNET. “When people message the page, they have expectation for a response in a timely fashion,” he added.

Facebook launches feature to allow businesses to privately message users [Reuters]
Facebook aims to make it easier for companies to message you [CNET]


by Mary Beth Quirk via Consumerist

Tuesday, July 28, 2015

Americans Less Annoyed With Facebook Than Last Year, Still Dislike LinkedIn

Cats' satisfaction ratings for Facebook were not evaluated. (Bob Avery)

Cats’ satisfaction ratings for Facebook were not evaluated. (Bob Avery)

Ordinary consumers aren’t really the customers of social media sites like Facebook and Pinterest: we’re their products, there to have our personal data and preferences sold to advertisers. Still, people will flee a site if they don’t like it, making it important for social media platforms to keep users on the site longer in order to please their real customers. That’s why the American Customer Satisfaction Index has tracked our happiness with these sites since 2010.

The big news story from this year’s results is the improvement of Facebook: they zoomed from a below-average to an above-average satisfaction score since last year. In 2014, Facebook and LinkedIn tied for the lowest score in the sector.

What accounts for the huge improvement–almost 12 points on a scale of 0 to 100–that Facebook has undergone in the last year? Mobile. Even your grandma is using Facebook from her iPad now when she clicks “like” on every single thing that you post to the social network, and customers seem to prefer the mobile experience.

LinkedIn, meanwhile, is still at the bottom of the pack. It’s probably not a coincidence that the company announced today, shortly after these ratings came out, that they’re going to dial back the amount of e-mail that they send to customers.

Paced by Facebook, Customer Satisfaction Up for Social-Media Sites [Wall Street Journal]


by Laura Northrup via Consumerist

Wednesday, June 24, 2015

You No Longer Need A Facebook Account To Use Facebook Messenger

messengerBecause we all needed another avenue to converse with friends and acquaintances other than actual face-to-face conversations, Facebook has opened its Messenger to people without an account on the social media network.

Facebook announced Wednesday that it took another step to broaden the reach of its Messenger app by allowing anyone to use the service, Reuters reports.

To use the app, people without Facebook accounts can simply enter their phone number, name and a photo. The move puts the service more in direct competitions like Snapchat and WhatsApp, both of which only require users to provide a phone number before they start conversations.

The company says the service – which functions as a standalone platform – has about 600 million users.

Allowing non-Facebook account holders to use the service is just the latest update the social media company has added to the app.

In April, the company added video calling to Messenger.

Before that, in March, Messenger announced it would give users the ability to chat with companies on the app. The idea was to improve customer service by giving people another avenue to receive order information and make other requests. The feature was being piloted with online retailers Everlane and Zulily.

That same month, Facebook launched a payment system over Messenger that let users send money to friends.

Facebook allows users to sign up for Messenger without account [Reuters]


by Ashlee Kieler via Consumerist

Wednesday, August 12, 2015

Just What You Need: Yet Another Stand-Alone Single-Purpose Facebook App


Because Hello, Messenger, Instagram, WhatsApp, and of course Facebook itself aren’t clogging up your phone enough already, the big blue social juggernaut has an idea for one more app to add to the pantheon. And this time, they’re sort of homing in on a slice of Twitter’s turf.

What Facebook’s got now is a new, stand-alone, Twitter-style app devoted to breaking news, Business Insider reports.

According to BI, the product has not yet been formally announced but is in active alpha testing.

This one is different from the “standard” Facebook approach in that it explicitly exists to let publishers reach people, rather than for people to reach out to each other. The idea is that after users download the app, they get to select which “partnering publications” (partnerships that, of course, Facebook gets to work out on lucrative terms with those outlets) they want to follow.

When those companies push breaking news updates to the app, users will get notifications blasted out to their mobile devices.

The alerts are, by design, short and punchy — 100 characters of text and a URL to the news site’s source article, Business Insider says.

So why would Facebook do it, other than “for money and for data to make more money with, obviously” when every major news platform out there, from ABC and the BBC to BuzzFeed and Yahoo, already has their own stand-alone news apps?

There’s a market for aggregators. Running 5, 10, or 20 different apps annoys users and bogs down phones. Of course, newsreaders and aggregators also abound, but none has quite the product penetration of Facebook, which reaches approximately 1.5 billion users. It’s easy for consumers to reach for a familiar brand.

Facebook is working on a Twitter-like app that lets publishers send mobile breaking news alerts to the masses [Business Insider]


by Kate Cox via Consumerist

Tuesday, June 23, 2015

Facebook Develops Technology To Recognize You Even When Your Face Is Covered

If you regularly shield your face in photos for fear someone might recognize you on Facebook, then you might need to find another way to stay incognito when it comes to the social media site.

That’s because Facebook says it has developed an algorithm that can recognize people in photographs even when their faces are obscured, The New Scientist reports.

The technology was developed in Facebook’s artificial intelligence lab and presented in a paper [PDF] at the Computer Vision and Pattern Recognition conference earlier this month.

“In the absence of a clear, high-resolution frontal face, we rely on a variety of subtle cues from other body parts, such as hair style, clothes, glasses, pose and other context,” the paper states. “We can easily picture Charlie Chaplin’s mustache, hat and cane or Oprah Winfrey’s curly volume” hairstyle.

However, the researchers contend that technology capable of accurately identifying individuals based on these characteristics in non-frontal photographs wasn’t previously available… until now.

The new algorithm – called PIPER (Pose Invariant Person Recognition) – uses characteristics such as hairstyles, clothing, body shape, poses and partial facial views to identify an individual.

Researchers tested the method on a data set of almost 40,000 photos collected from public Flickr albums.

In all, they say the system achieved 83% accuracy over 581 identities in the test set. When frontal face photos were put through the experiment accuracy increased to 93.4%.

The existence of more powerful – and accurate – facial recognition software has become a topic of concern for companies and consumer groups in recent months.

Advocates are concerned because facial recognition is not the wave of the future, but of the present. Facebook currently offers tagging suggestions for photos.

To address concerns of the fairly new and unregulated technology, the Commerce Department recently brought together privacy advocates and industry representatives to hammer out a new code of conduct.

However, those discussions didn’t go so well, with several advocates claiming the process was broken and couldn’t be fixed, leading them to essentially abandon the talks.

Facebook can recognise you in photos even if you’re not looking [New Scientist]


by Ashlee Kieler via Consumerist

Thursday, July 9, 2015

Senate Advances Bill That Would Require Social Media Sites To Report “Terrorist Activities”

If it seems like everyone uses social media, well, that’s because basically everyone does. But it’s not just cake recipes and birthday party meet-ups people plan online; plenty of illegal activity gets talked about in digital space, too. And now members of the Senate want to make sure that when certain kinds of no-no topics pop up, the platform owners let the feds know.

The language that would require social media sites to alert authorities if terrorists are talking is in a bill that just cleared committee, Reuters reports.

It’s part of the appropriations bill (S. 1705) that would authorize all intelligence activity and spending for the next fiscal year — so, kind of important for Congress to actually move through, in some form or other. As such, the full text is quite long, but Reuters noticed the reporting requirements deep in section 603.

Specifically, that section of the bill outlines a duty to “report terrorist activities and the unlawful distribution of information relating to explosives.” The actual requirement reads:

Whoever, while engaged in providing an electronic communication service or a remote computing service to the public through a facility or means of interstate or foreign commerce, obtains actual knowledge of any terrorist activity, including the facts or circumstances described in subsection (c) shall, as soon as reasonably possible, provide to the appropriate authorities the facts or circumstances of the alleged terrorist activities.

In plain English, that means that the defined set of services — which include all the big social media sites and networks like Twitter and Facebook — would be legally obliged to tell law enforcement ASAP if anyone making terroristic threats or talking about illegal “explosives, destructive devices, and weapons of mass destruction” floated across their networks.

An unnamed Congressional official told Reuters that the purpose was to protect social media companies that report certain traffic to the authorities, rather than to compel them to spy on their users.

In a committee hearing about the bill yesterday, Sen. Dianne Feinstein said that social media companies should work with the government to prevent violent militants from using their sites.

“Twitter, FB and YouTube all, as I understand it, remove content on their sites that come to their attention if it violates their terms of service, including terrorism,” said Feinstein. “The companies do not proactively monitor their sites to identify such content nor do they inform the FBI when they identify or remove their content. I believe they should.”

The bill does specifically say that nothing in it should be construed to read as a requirement for sites to monitor particular users or their communications, as a “protection of privacy,” so it’s not that Twitter or Facebook would suddenly start intently watching each and every one of their 236 million or 1.44 billion respective active users. It’s that if certain communications made on those platforms seemed too suspicious and caught their eye — or, let’s say, an algorithmic text filter — they’d have to call the feds and report it.

A Facebook representative told Reuters, “”We share the government’s goal of keeping terrorist content off our site. Our policies on this are crystal clear: we do not permit terrorist groups to use Facebook, and people are not allowed to promote or support these groups on Facebook. We remove this terrorist content as soon as we become aware of it.”

The bill has been reported out of committee and will go to the Senate floor for a vote at some as-yet-undetermined time in the relatively near future.

Senate bill would make social media report ‘terrorist activity’ [Reuters]


by Kate Cox via Consumerist

Wednesday, June 17, 2015

Customer Claims California KFC Served Him Deep-Fried Rat

Probably one of the worst kind of surprises you can have in life is a food surprise. Not the kind where you come home to find your roommate can’t finish her pizza and offers it to you, but the kind where you bite into your food expecting one thing, only to get a mouthful of something unpleasant. Like chomping down on a deep-fried rat instead of a chicken tender, which is what one KFC customer in Los Angeles is claiming happened this week.

The California man says he bought a three-piece box of chicken tenders from KFC, and when he took a bite of one of them, it was ” hard and rubbery” and generally disgusting, so he spit it out, reports CNN [link leads to auto-play video].

(via Facebook)

(via Facebook)


He told radio program The Randy Economy Show that he took photos and put the tender in the freezer, and went back to the restaurant, where the manager “freaked out” and confirmed that it was a rat, apologized and offered him a free meal. It’s unclear, however if he showed the manager a photo of the rat-shaped tender or brought in the actual tender.

He’s since posted a video as well as photos of the tender to Facebook that has been shared more than 4,000 times. He reportedly refused the free meal offer and instead says he’s lawyering up.

However, KFC responded on Facebook and also told CNN in a statement that the company hasn’t been able to get in touch with the customer to verify his claim.

“We have made various attempts to contact him but he is refusing to either talk to us personally or through a lawyer. Nor has he come forth with the chicken piece in question for verification,” the company told CNN.

On Facebook, the company adds that its “chicken tenders often vary in size and shape” and that it’s “aggressively trying to reach” the customer so they can test the product at an independent lab.

Customer Orders Fried Chicken, Gets Fried Rat? [CNN]


by Mary Beth Quirk via Consumerist

Tuesday, July 14, 2015

Facebook, Firefox Want Adobe To Just Kill Flash Already After More Security Exploits Found

The questionable stability and frequent security issues with Adobe’s Flash have long been a running joke among the tech-minded. Although the once-ubiquitous plugin’s star began to wane after mobile browsing took off, it still makes a lot of the content on the internet move. But after the release of yet another potentially disastrous vulnerability recently, the crowd clamoring for an end to Flash has now gone far beyond your local IT office, and includes both Firefox and Facebook.

The newest big exploit in Flash security surfaced about a week ago, after European company Hacking Team was itself hacked. Hacking Team provides spyware and surveillance support to government entities — basically, they break privacy and exploit vulnerabilities on purpose, and get paid (handsomely) for it.

Among the data taken from Hacking Team were some zero-day exploits, including one for Adobe Flash. The Flash exploit made it into circulation very shortly after being discovered, and has turned out to be very bad.

Adobe rushed out a patch for that vulnerability, but then two more were found over the weekend.

That’s when Mozilla apparently decided enough is enough, according to CNN. The company behind Firefox started blocking Flash by default across the board, until such time as Adobe can be sure the product is safe. The head of Firefox support took to Twitter with a pointed image calling out Flash for its security flaws.

Facebook — or at least, the company’s head of security — has likewise joined the bandwagon and is calling for an end to Flash use, CNN adds. Alex Stamos, Facebook’s security chief, tweeted on Sunday that “It is time for Adobe to announce the end-of-life date for Flash,” and added that he hoped the browsers would kill support for it on the same day.

Macromedia Flash was everywhere in the early 2000s, powering the first wave of popular web-based video series and casual games. Adobe acquired the company in 2005 and started releasing products branded as Adobe Flash in 2007.

But 2007 was also the year the iPhone launched, and Flash began to go out of vogue when the mobile era began. The iPhone has never supported it (Steve Jobs was infamously against it), and Adobe pulled Flash support for Android way back in 2011. Video juggernaut YouTube, which was originally Flash-based, has been using HTML5 by default since the beginning of this year.

Firefox blocks Flash, and Facebook calls for its death [CNN Money]


by Kate Cox via Consumerist

Thursday, July 16, 2015

PetSmart Sorry For Accidentally Throwing Live, Swimming Fish In The Trash

(via Facebook)

(via Facebook)

It took a few days, but PetSmart finally responded after a video was posted on social media that claimed to show live goldfish swimming in a bag that had been chucked in a store’s garbage bin. The chain apologized to customers, saying an employee didn’t realize any of the fish were still alive.

A Michigan woman posted the 30-second video on Facebook over the weekend, saying in the caption that a friend had sent it to her. In the video, the bag full of water and fish is sitting in what looks like a mostly empty garbage bin, apparently behind the PetSmart, and is tied shut. Though there are definitely a lot of dead fish, there are also some very much alive little guys. Many of the thousands of commenters on the video were angry that live fish were tossed out.

“I’d post that video to their main facebook page so the world can see what the workers do to the fish,” one wrote.

“How sad…I never thought people would be abusive to fish,” another said.

“A corporation whose business is selling to people who own, love and adore their pets (even fish!) do not need this! We shop at Petsmart. Rethinking that!!!!” yet another commenter replied.

A corporate communications manager for the chain said it was all a big mistake, and the company is looking into things.

“Upon investigation we learned an associate accidentally discarded a bag of goldfish that had just arrived at the store and appeared to all be deceased,” she told MLive.com. “When a customer noticed the mistake, an associate was able to recover the few live fish and place them into a tank. We regret the mistake and are reviewing our policies to avoid future errors.”

The woman who posted the video said the business’ focus should be on the treatment of animals, calling the incident “unacceptable.”

“I truly hope this a wake up call to the store,” she said. “I can only pray there will be more accountability in the future.”

PetSmart responds after Facebook video shows live fish in dumpster [MLive.com]


by Mary Beth Quirk via Consumerist

Tuesday, July 14, 2015

The White Castle Story: The Birth Of Fast Food & The Burger Revolution

Back in 1921, when Edgar Waldo “Billy” Ingram and Walter Anderson imagined what their legacy would ultimately be, they probably didn’t believe that the country’s first fast food burger chain would become the subject of a movie about two pot-smoking pals caught up in a raunchy quest for a sack of small, square White Castle burgers.

White Castle may have survived in the fast food industry for nearly 100 years, but the nation’s original burger chain was never even supposed to be. In fact, co-founder Billy Ingram – whose family still manages the company – had planned to work in the insurance business. That is until he met the operator of three hamburger stands in Wichita, KS, in the early 1900s.

After the chance meeting with Walter Anderson, plans changed for Billy Ingram, and along the way, he and Anderson forever changed how Americans eat out.

A New Meal

Image courtesy of Courtesy of White Castle.

By all accounts, Ingram and Anderson didn’t have plans to etch their names into the history of American restaurants when they met in 1908.

According to the Columbus Business Journal, Ingram had just become a partner with an insurance company and Anderson ran three small but popular burger stands in the middle of Kansas.

And while Anderson had experience with his own hamburger business under his belt, when he and Ingram set out with $700 to open White Castle in 1921, they were fighting an uphill battle.

At that time, according to an article from Minyanville titled “The Origins of Cult-Favorite Fast Food Restaurants: White Castle”, Americans weren’t yet enamored with the hamburger and often viewed the sandwich as an undesirable or even unsafe product.

To change this perception, the two men began their new restaurant venture with an immaculate-looking small building outfitted with porcelain enamel, steel exteriors, and stainless steel interiors that evoked a sense of cleanliness.

That spotless image was also expected of employees, who were required to be well groomed and outfitted in stain-free uniforms, the Columbus Business Journal reports.

In addition to trying to quell customers’ concerns by pushing the restaurant’s clean, white sterile aesthetic, Ingram and Anderson ramped up the transparency by grinding the beef in full view of the dining area. Customers could see for themselves exactly what went into making their burger patties.

And it worked. Just two years later, White Castle expanded to El Dorado, KS, and then Omaha, NE, to feed customers sacks of 5-cent small burgers (now commonly known as “sliders”), becoming the first fast food hamburger chain in the world, according to the company’s own historical account.

By the end of the decade, the company had restaurants in most major midwest cities, as well as several in the Mid-Atlantic region, including New York and New Jersey.

The White Castle System

Image courtesy of Morton Fox

As Anderson and Ingram expanded their new restaurant venture during the 1920s, the men took special care to ensure the meals customers received at each location were as uniform as possible.

To do so, they created the White Castle System. According to an article from restaurant publication Saveur, the organizational plan allowed cooks at any White Castle location to turn out near-identical small, square burgers on a rather large scale.

The burgers at each location were cooked according to the same recipe and assembly order: ground beef balls placed on a hot grill and topped with thinly shredded onions. The burgers were flipped and squashed into a thin patty. Next, the bottom bun was placed on top of the burger. Finally, a pickle and the top bun were added to complete White Castle’s increasingly popular slider.

That assembly line style – which many have compared to Henry Ford’s revolutionary auto assembly line – helped to usher in the fast food industry as we know it.

But it wasn’t just the burgers that Ingram and Anderson streamlined when they began expanding. They also opened subsidiaries to create prefabricated White Castle buildings, meaning each location looked exactly the same, creating a distinct and immediately recognizable brand.

Coupons & Burgers With Holes

Although White Castle was enjoying modest growth and business at the start of the 1930s, Ingram and Anderson continued to look for ways to attract new customers.

To further show that burgers weren’t dangerous or undignified, the company commissioned a study in 1930 that tracked the health of a college student eating White Castle sandwiches. According to a company timeline, the University of Minnesota study found that the student – who ate nothing but White Castle hamburgers and water for 13 weeks – was in “top physical health.”

The remainder of the 1930s saw several other changes for White Castle. The company moved its headquarters to Ohio, and shortly there after Ingram bought out Anderson and became the sole owner of White Castle, the Columbus Business Journal reports.

Ingram also closed the restaurants in Wichita and Omaha, two of the company’s smallest markets. To this day, the chain’s birthplace of Wichita — and the entire state of Kansas, for that matter — remains without a White Castle restaurant.

Around that same time, White Castle consolidated its prefabrication operations and its other division that made the distinctive paper hats that workers wore.

But the era of change also provided one of the company’s biggest sales boost, thanks in part to Ingram’s new marketing ploy to entice long-standing and new customers to give White Castle a try: coupons.

The company timeline reports that the coupons could be found in local newspapers and offered customers the ability to buy five hamburgers for just 10-cents each.

The start of the ’40s — and the beginning of World War II — brought more change to the company. While the restaurant had to follow suit and ration beef during the War, it recouped some business by adding hot dogs and fried eggs to the menu.

By 1947, the business was booming and long lines had formed outside locations. To cut down on the wait, the company once again revolutionized its burgers. This time by adding five holes to the patty, reportedly helping it to cook faster and become more flavorful.

Not Following Suit

Image courtesy of saguarosally

The early popularity of White Castle spawned several imitations but they rarely proved to be much competition for the real deal.

Then came the gradual emergence of McDonald’s and other chains that expanded through franchises, which allowed for faster growth and less risk for the parent company, but limits the corporate office’s ability to control every aspect of the business.

Minyanville reports that Ingram steadfastly refused to franchise his restaurant, because doing so meant he wouldn’t be able to oversee every location.

He also refused to build his company on credit or with investor money. Ingram only ever expanded when he had necessary capital on hand, according to the book Selling ‘Em By The Sack: White Castle and the Creation of American Food.

It’s for these reasons, that the company was quickly outpaced by other fast food restaurants and never really had the chance to grow past its regional operations in the Midwest and Mid-Atlantic area.

Still, White Castle does boast the distinction of being the first fast food restaurant to sell one billion burgers, a feat reached in 1961, just two years before the much younger McDonald’s would hit that same milestone.

Beyond The Restaurant

White Castle may not have physical locations in every state like some of its fast food counterparts, yet the company’s presence is felt beyond its buildings.

Beginning in the late ’40s, customers began spreading the White Castle wealth to others by shipping burgers on dry ice, according to the company. Three decades later, White Castle took that idea and made it its own when it began flying burgers all over the country through the “Hamburgers to Fly” program.

In 1987, White Castle moved into the pre-packaged retail business when it launched a line of frozen sliders sold at grocery stores, ensuring that customers thousands of miles away from the nearest location could enjoy the small burgers.

Continuing The Legacy

Billy Ingram died in 1966, but his style of management continues at the more than 400 White Castle locations in a dozen states.

Because Ingram never franchised the restaurants or sold the company, White Castle remains privately held and family managed.

After his death, Ingram’s role was taken over by his son E.W. Ingram, Jr., whose own son E.W. Ingram, III followed suit.

The company is now led by its fourth generation of the Ingram family. The Columbus Dispatch reported in 2013, that Lisa Ingram, the great-granddaughter of Billy, had been promoted to president of the company.

Pop Culture Favorite


But it’s not just the Ingram family that keeps the small chain on consumers’ minds, pop culture has also played a part.

The restaurant has been prominently featured in several songs including those from The Smithereens and the Beastie Boys, as well as on the big screen in the movie Saturday Night Fever.

And, while the company never franchised itself, in 2004 it became the plot point for what became a small movie franchise: Harold & Kumar Go To White Castle, and its two subsequent sequels, Harold & Kumar Escape from Guantanamo Bay and A Very Harold & Kumar 3D Christmas.

So whether they know it or not, Ingram and Anderson can be thanked for inspiring this hilariously profane clip that we never tire of watching:


by Ashlee Kieler via Consumerist

Tuesday, July 7, 2015

No, United Airlines Is Not Giving Away 100 Free Tickets For Sharing A Photo On Facebook

unitedscam2Here’s a hint: Sharing a photo is not a valid way to enter a sweepstakes where the prize has a value worth more than few bucks, and no multibillion-dollar international airline is going to run a contest that way. And yet, in just a few hours more than 40,000 Facebook users have shared an obviously bogus sweepstakes from a page pretending to be United Airlines.

“In celebration of United’s recent announcement that it will be moving all its flights from New York (JFK) over to Newark. We are giving away 100 United Airlines tickets that can be used anywhere United flies,” reads the photo caption.

And even though the law requires that a sweepstakes of such value would have all sorts of conditions regarding age, country and state of residence, affiliation with the airline, transferability, and other fine print, all you apparently have to do to enter is

“1. SHARE this photo!
2. Like This Page
3. Comment Thank You.”

We’re not sure if #3 is actually suggesting that people write “Thank You” in the comments or if it’s just saying “Thank you” for being a sucker, but there are thousands of comments on the photo repeating “Thank you.”

Step #2 is really the important part of the “likebait” scam. It convinces hordes of users to like a page that the creator then hopes to flip for money to some other sketchy business looking to purchase a Facebook community with a built-in number of followers.

Aside from the lack of any fine print, another huge hint that this isn’t a legitimate giveaway from United Airlines is that the page posting the photos isn’t the United Airlines Facebook page.

The actual airline has a page on the site with around 800,000 followers and a big blue “verified” check mark:
realunited

The fake United uses the same artwork, but no verified mark, writes the name as “United Airlines.” (note the period), and only one post in its timeline — the fake sweepstakes photo.

fakeunited

We’ve reached out to the real United Airlines (we hope) for comment and will update if the airline replies.


by Chris Morran via Consumerist

Thursday, July 16, 2015

3 Obvious Signs This “Walt Disney-World.” Facebook Giveaway Is A Scam

disneyscamAnother day, another Facebook scam that has suckered in more than 25,000 people in just a matter of hours — in spite of the fact that nothing about this supposed giveaway indicates that it’s legitimate.

Let’s again break down the most obvious signs that this scam is just harvesting “Likes” for some unscrupulous moron to try to flip for a profit before they get caught by Facebook.

1. The Page’s Name
Apparently none of the 26,000+ people who shared this scam noticed that the name of arguably the most famous theme park on the planet is inexplicably written as “Walt Disney-World.”

Yes, aside from the random hyphen, that “.” is part of the name, an indicator that a scammer is trying to impersonate a popular “Verified” account of a big brand.

It’s the same trick that “United Airlines.” tried to pull earlier this month.

2. No History

Accepting for a moment that maybe the head of Disney’s social media team has no idea how to write the park’s name, why does the Facebook page for one of the world’s biggest tourist destinations only have a single post and no history before earlier today?

Because it’s a scam and you should apologize to all your friends for littering their timelines with it.

3. Lack Of Fine Print

The Walt Disney Company has a market cap of more than $200 billion, and owns everything from the theme parks to publishing interests to ABC, ESPN, and other TV/film/home entertainment brands.

A company with that much to lose isn’t going to just give away prizes worth thousands of dollars with complete disregard to federal and state laws.

This is not a company that plays fast and loose with fine print. If you’ve any doubt, I point you to the entire website that Disney has set up with Terms of Service for its various properties in multiple languages.

Do you think a business that translates its online terms of service into both Canadian French and good ol’ French is going to hand out boxes of cash because you liked a photo?

Please feel free to like and share this story; you won’t win anything, we promise.


by Chris Morran via Consumerist

Thursday, June 18, 2015

Burger King Introduces Top-Secret Sauce For Chicken Fries

(Burger King)

(Burger King)

You’ve surely heard the expression “secret sauce,” but Burger King is taking the idea a little further with their new dipping sauce for chicken fries. The sauce isn’t just secret: it’s so secret that it isn’t on the menu. Of course, it’s not so secret that the company isn’t promoting it on their Twitter and Facebook accounts, but some stores haven’t heard anything about it.

The mystery sauce definitely is intriguing and a fun promotion for Burger King. We can solve the mystery for you, though: Brand Eating says that the sauce is a barbecue/honey sauce, similar to a sauce served at Chick-Fil-A.

However, the sauce is so secret that some restaurants apparently haven’t heard about it. That’s the problem with a franchised business model: Burger King can tweet and Facebook about a new product or promotion, but if the supplies and the news haven’t reached restaurants on the ground, that leaves customers with a bad experience and hurts the entire brand.

One aspiring sauce-eater on Facebook complained:

I agree with what everyone is saying, called my local Burger King and the regional manager had no clue what I was talking about till I told him to look on BK’s facebook page, then he said he never knew this product existed. At least he said he was going to check into this.


by Laura Northrup via Consumerist

Monday, July 20, 2015

There’s A Preservative That Can Give You An Awful, Painful Rash — And It’s Probably In Your Bathroom

On Lucy’s* eighth birthday, she woke up to a surprise. It wasn’t a cool toy or a fun game, the kind of things kids often look forward to on days like this. Instead, her back and stomach itched so badly she was crying.

The small rash on her back spread quickly, while Lucy endured more pain and discomfort. According to her father, the young girl said, “Daddy, if this is living, I don’t want to live anymore.”

It was clear to her family that Lucy was suffering. But why? What was the source of this sudden attack?

The answer: a common preservative found in personal care products like body wash and shampoo; there’s a good chance you could walk into your bathroom right now and find any number of bottles that contain it. It’s called methylisothiazolinone [MI], and it made Lucy’s life hell for more than four months.

A Long, Uncomfortable Road To The Truth

Image courtesy of Courtesy of the family

Reactions like Lucy’s to MI are statistically rare, but examples are not difficult to find. There is, for example, a Facebook group for those who are sensitive to MI (as well as related preservatives isothiazolinone and methylchloroisothiazolinone, but more on those later) that has upwards of 4,500 Facebook followers. Symptoms can include redness, dryness, a burning or stinging sensation, facial swelling, blisters and crusting.

“…She basically didn’t sleep… It was like having a newborn, but a newborn who could talk and tell you just how miserable they were.”

Like most people, Lucy’s parents hadn’t heard of MI at the end of April 2014, when Lucy’s troubling rash first appeared. It took four months for the family to determine the culprit, an entire summer of watching Lucy struggle not to scratch between appointments with doctor after doctor.

“It was awful,” Lucy’s father John* told Consumerist. “Maybe the first month, she basically didn’t sleep. She’d fall asleep for 45 minutes… it was like having a newborn, but a newborn who could talk and tell you just how miserable they were, and there’s nothing you could do.”

Treatments ran the gamut of hospital-administered steroids to oatmeal baths. “You name it,” John said, but nothing seemed to be working and physicians could not explain the rash’s cause.

The search began with Lucy’s pediatrician who, according to John, said Lucy’s was the “worst rash she’s ever seen.”

Adding to the difficulty was the fact that the rash covered Lucy’s entire body from the neck down.

“You couldn’t see her skin,” he explains. “When they were trying to do blood tests, they couldn’t find the vein because they couldn’t see through the skin, it was covered with red bumps.”

After Lucy’s pediatrician, John says they tried a pediatric dermatologist and a slew of other specialists: an allergy immunologist, infectious disease experts, geneticists and rheumatologists. Lucy’s chest was X-rayed to rule out Hodgkin’s, another scare her parents were forced to endure.

“We had no idea what was causing this. She’s suffering, we’re wondering… does she have some kind of chronic condition?” John recalls.

As Lucy tells it, living with the rash was a constant battle for the eight-year-old.

“It’s like my body was telling me to scratch and I couldn’t resist it,” Lucy told Consumerist, after her parents said we could speak with her. “I couldn’t think against it. It was like a voice inside my head saying, ‘Scratch it! SCRATCH IT!’ I couldn’t resist it because I couldn’t think back at it and tell it not to.”

In an attempt to rule out a gluten-intolerance issue, Lucy’s parents had her avoid foods with gluten for months. Not a winning idea, especially for an 8-year-old who loves pizza.

“Because they thought that gluten was causing the rash, I had to stop eating gluten!” Lucy told Consumerist. “Which was like the one thing that made me feel better a little.”

The only positive, she says, was that she somehow didn’t get any of the rash on her face.

Finally, around the beginning of June, Lucy’s doctors prescribed powerful oral steroids and her discomfort lessened, even though the rash lingered. For months it still remained too severe for doctors to perform a patch test. A patch test involves applying different allergens to the skin in a controlled way and then monitoring the tested areas for reactions. The catch is that you need enough healthy skin to test, and Lucy’s entire body was covered with the rash.

When enough of Lucy’s skin was clear, her family went to see Dr. Vincent Deleo, then the head of dermatology at St. Luke’s Roosevelt in Manhattan. According to John, Deleo tested Lucy for sensitivity to around 70 different allergens and, at last, finally reached a conclusion: Lucy had a severe response to methylisothiazolinone.

At home, her parents tracked down the source of the MI — Suave Kids Body Wash, a product made by Unilever and marketed as “hypoallergenic” and “safe for kids’ delicate skin.”

“Our hypoallergenic, ophthalmologist-tested Suave Kids® Free and Gentle Body Wash is dye-free and will not irritate your child’s skin,” the product description reads, in part. “Made specifically for kids’ skin, it helps make bath time tear-free.”

Lucy would probably disagree with that part about the tears.

Lucy's back.

Lucy’s back.

Upon realizing that methylisothiazolinone was causing Lucy’s painful symptoms, the family stopped using the Suave body wash — and the rash quickly cleared up. Finding the source was a huge moment, says John, even though it was hard to believe that the culprit had been sitting in their bathroom for all of these months, and that Lucy had been using it during her months-long ordeal.

“It was such an extraordinary relief,” he recalls. “Through the process, taking her for a chest X-ray for Hodgkin’s… you kind of think like, ‘This has got to be a low chance, but some kids get cancer.’ And she has this really weird condition and we’ve ruled out so many other things, a very prominent doctor is recommending we check it out…”

Thinking about it now, John tells Consumerist that it feels “so stupid” that they hadn’t thought to focus on that product, mostly because of the “hypoallergenic label” and words like “free and gentle.” They’d continued to use the product during the entire process, because of those words.

Why Is Methylisothiazolinone In So Many Products?

Image courtesy of fantasysage

There’s a good chance you’ve never heard of MI or noticed it on product labels, but the chemical is increasingly being used as a preservative.

Cosmetic and skin care products have long used a class of preservatives known as parabens, but with some consumers calling on manufacturers to discontinue the use of parabens because of alleged long-term health concerns, Dr. Deleo tells Consumerist that these companies had to come up with something else to use to make things like body wash and shampoo shelf-stable.

About 25 years ago or so, Deleo tells Consumerist, many companies started using a new preservative to keep bubbly products bubbly, combining similar chemical methylchloroisothiazolinone (MCI) with methylisothiazolinone in a concentration of three-to-one.

“It was known that that could be an allergen,” he explains, “but that it was fairly safe to use in things like shampoos, which are washed off and so diluted,” in comparison to leave-on products like lotion.

“You can’t say it’s really common, I guess, but it’s certainly not rare.”

And then, for reasons unclear to Deleo, companies started using methylisothiazolinone alone and at a higher concentration to make it effective.

People started having reactions to it — but dermatologists often missed it, because previous patch-testing methods had only tested for the combination chemical, Deleo explains.

“So to make matters worse, not only was it occurring seemingly much more frequently than the combination, but we were missing it because we had the wrong allergen to test to,” he says.

Now, he says, he and other dermatologists test for both, and in his experience, it shows up pretty often.

“You can’t say it’s really common, I guess, but it’s certainly not rare,” Deleo tells Consumerist.

Seek, And Ye Shall Find

Image courtesy of Stirwise

Despite some complaints linking MI to rashes, the chemical is so widely used that you’re likely applying it to your skin and hair on a regular basis.

After first talking to John about Lucy’s ordeal, I immediately looked in my bathroom to check my Suave shampoo and conditioner. Lo and behold, there was MI.

Though it’s more common to see MI in wash-off products, it’s also used in some leave-on products, including some Eucerin lotions and moisturizers made by Breiersdorf.

Between 2007 and 2010, the number of products that used it more than doubled to about 2,400 items, according to an estimate from the American Contact Dermatitis Society.

A quick check of a Rite Aid store in Brooklyn turned up three kids-themed body washes made by a company called MZB Accessories — a Frozen bottle, Spongebob Squarepants brand and a Spider-Man version — with both methylisothiazolinone and its sibling, methylchloroisothiazolinone on each label.

A Baylor College of Medicine study published in August 2014 evaluating products specifically marketed for babies and children found that out of 152 products surveyed at major retailers, 30 products — from facial or body wipes to hair products, bubble baths, moisturizers and sunscreens made by major brands — marketed specifically to the younger set contained MI.

“Of note, products marketed as ‘gentle,’ ‘sensitive,’ ‘organic,’ or ‘hypoallergenic’ often contained MI, thus emphasizing the importance of consumer scrutiny of product choices,” the researchers noted. “These findings reinforce the importance of educating parents and providing consumer decision-making advice regarding common skin care products, in order to help prevent [allergic contact dermatitis] in children.”

Speaking Of Hypoallergenic…

As for labels that use words like “natural” and “hypoallergenic,” Deleo says those terms mean nothing and shouldn’t guide your buying choices.

“Things like ‘natural’ and ‘hypoallergenic’… mean absolutely nothing.”

Indeed — even the federal government notes that “there are no Federal standards or definitions that govern the use of the term ‘hypoallergenic.'” The term means whatever a particular company wants it to mean… The term ‘hypoallergenic’ may have considerable market value in promoting cosmetic products to consumers on a retail basis, but dermatologists say it has very little meaning.

“Pay no attention whatsoever to things like ‘natural’ and ‘hypoallergenic’ because they mean absolutely nothing,” Deleo advises, pointing out that, “Pneumococcal pneumonia is also natural. So is poison ivy.”

The safest thing to do? Deleo recommends simply buying products that have very few ingredients.

If you’re worried that you might get a rash from methylisothiazolinone — people with eczema, for example, could be more susceptible — Deleo says it’s best to just stay away from products that contain that ingredient, or the lower concentration version of methylchloroisothiazolinone (it’s common to see them both together).

Even if you’ve never experienced a reaction, your skin can become sensitized over time, he says, causing problems later.

What’s Next?

Methylisothiazolinone has caught some flack in the last few years, most noticeably earning the title of Contact Allergen of the Year in 2013 from the American Contact Dermatitis Society. In 2013, Kimberly-Clark also came under fire for using MI in its Huggies baby wipes, and subsequently stopped using the preservative in those wipes.

(As Deleo explains, using MI in any areas that usually stay covered — like the perianal and genital regions — can increase sensitivity to the chemical, as absorption is increased.)

Deleo notes that many countries in Europe have already started restricting the use of MI, and he thinks U.S. companies have also started moving away from using it as an ingredient.

In 2013, the same year the ACDS named methylisothiazolinone as Contact Dermatitis Allergen of the year, the Scientific Committee on Consumer Safety, a European advisory group, said that MI should be used only in limited quantities for wash-off products, and that “no safe concentrations” existed for leave-on products like lotions, the New York Times reported in January of this year.

Other companies like Johnson & Johnson and Unilever have recently pledged to phase out using MI in new leave-on products.

A Johnson & Johnson spokesman told the NYT that the company would not use MI in new leave-on products, and is “evaluating its use in any new products that rinse off,” adding that it only uses MI when “absolutely necessary.”

In January 2014, an industry group called the Personal Care Products Council issued a statement acknowledging reports about “increased sensitization resulting from greater use of MI alone as a preservative.”

While noting that the Cosmetic Ingredient Review (CIR) Expert Panel, “an independent body of scientific and medical experts that assesses the safety of ingredients used in cosmetics in the U.S.” (that the PCPC itself established in 1976 with the support of the Food and Drug Administration and the Consumer Federation of America) limits MI as a preservative in cosmetics and personal care products up to 0.01% (100 ppm), the group said in light of new data, its members were “evaluating information relevant to exposure to MI as used in North America” with the goal of reporting those findings to the CIR.

After reviewing “relevant animal and human data,” the subsequent CIR report [PDF] said its panel “concluded that MI is safe for use in rinse-off cosmetic products at concentrations up to 100 ppm and safe in leave-on cosmetics products when they are formulated to be non-sensitizing, which may be determined based on a QRA [quality risk assessment].”

Consumerist also reached out to MZB Accessories (the distributors of those kid-themed body wash products I found on the Rite-Aid shelf), Breiersdorf (maker of Eucerin and Nivea products) and Galderma Laboratories (Cetaphil) for their policies concerning MI. We’ve yet to receive responses from these companies.

But even if manufacturers phase out MI, personal care products could still be hanging out in your bathroom or in a cabinet for years to come, depending on how often you go through body wash, shampoo and conditioner. If you buy these products in bulk, it could be quite some time before you exhaust your supply.

It also won’t necessarily be easy for companies to come up with alternative preservatives, despite the fact that they’re developing new preservatives all the time.

“When you test a product… even if you test it in a thousand people…there are going to be a lot of people who are going to get exposed and get allergic,” Deleo notes. “So it’s hard to pre-market test to get something that’s totally, totally safe.”

The front and back labels for the Suave product Lucy had been using when her rash appeared. Click image to enlarge.

The front and back labels for the Suave product Lucy had been using when her rash appeared. Click image to enlarge.

When Consumerist asked Unilever, the manufacturer of Lucy’s body wash, for a general comment on using MI in products, the company said in a statement:

“Methylisothiazolinone (MI) is a common preservative used in the personal care industry, where there are now allergy concerns. We have already removed MI from the vast majority of our leave-on personal care products and will complete reformulation of remaining leave-on products by the end of 2015.”

“For rinse-off products, we are reducing MI levels to ensure we meet any new EU regulatory requirements and we will implement this globally,” the statement continues. “The presence of MI is shown in the ingredients list so that any person who is allergic to MI can avoid using the product. We will continue to monitor scientific developments to ensure that all our products are safe, effective and fully compliant with regulatory requirements.”

John and his wife have not yet been in touch with Unilever regarding the specific “hypoallergenic” label on products with MI. He tells Consumerist he felt calling a consumer hotline number wouldn’t accomplish his goal of getting the company to stop using MI, and/or convince it to stop labeling products as “hypoallergenic.”

Instead, he filed a complaint with the Food and Drug Administration’s Center for Food Safety and Applied Nutrition (CFSAN).

“I didn’t get the sense that the FDA took my report seriously or that they’re going to take swift, meaningful action on this issue,” he told Consumerist.

Again, though Unilever and John have not been in touch, on the general topic of the “hypoallergenic” label on products containing MI, Unilever said:

“For Unilever products that make the claim ‘hypoallergenic’ we follow all industry standards for testing. The use of the term ‘hypoallergenic does not prevent the possibility that some consumers may have an allergic reaction, however the average population tested with sensitive skin are not shown to have allergic reactions. We will continue to engage with dermatologists on our approach, ensuring that our products are safe and effective.”

An Unforgettable Ordeal

Talking to Lucy these days, it’s clear she won’t soon forget about those four months of misery. When the source of Lucy’s rash was finally identified and gluten was off the hook, she and her parents went out for pizza to celebrate.

“I was really happy that I could finally eat gluten,” she remembers of that celebratory slice.

And she’s got a message for companies that use MI in their products.

“I would tell them that that chemical should have never existed,” Lucy tells Consumerist. “And whoever made up that chemical should just go in jail.”

And while it was also hard for John to talk about Lucy’s painful experience, he says if it can bring the issue to light for other parents, he’s more than willing to remember every awful moment.

He explains, “Where I am now, I’m thrilled to share in the hopes that someone else won’t have to live through it.”

*We have changed these names in order to protect the privacy of Lucy, a minor.


by Mary Beth Quirk via Consumerist

Friday, August 21, 2015

WhatsApp for web is now iOS friendly

Facebook-owned chat messenger WhatsApp launched a web client earlier this year, but the QR code you need to scan to access it didn't work for iOS devices. If you felt left out that time, update your app and check for "WhatsApp Web" in the Settings section, because the web client is now available for iOS users. Just go to web.whatsapp.com -- you can now see the iPhone listed among its supported devices -- and access "WhatsApp Web" on your iOS app's Settings to scan the QR code that appears on your computer. Once that's done, your conversations will sync, and you can start chatting on the web. Note, however, that the web client is just an extension of the mobile app, so it won't work if your iPhone's not connected to the internet.

[Image credit: Jan Persiel/Flickr]

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Via: VentureBeat

Source: WhatsApp Web

Tags: app, facebook, ios, whatsapp



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Monday, July 20, 2015

Diner Owner Defends Yelling At Crying “Beast” Of A Child

dinerownerThe owner of a diner in Portland, Maine, does not appear to be terribly concerned about the social media backlash resulting from her admitted hollering at a crying child and then later dubbing that youngster a “beast” and “monster” on Facebook.

A diner customer recently posted on the restaurant’s Facebook page that the owner is a “lunatic” who is “not suitable to run a business” after she screamed at her 2-year-old daughter.

In response, the owner unleashed her own version of events, saying the parents had ordered the small child a plate of three full-size pancakes, and while waiting for the order the kid became “cranky.”

After what she claims was 40 minutes of the little girl crying in the diner, the owner says she began dropping obvious hints for the family to leave, even bringing over to-go boxes for the pancakes that were never eaten.

According to the owner, she told them “either all of you need to go or just her,” referring to the child, or “beast,” as she writes in the Facebook post.

Even that didn’t spur the family to leave, says the owner. Instead, the child — who had apparently gone quiet after being told to leave — started crying again and continued to do so for another ten minutes, claims the owner.

The owner admits yelling at the family “THAT NEEDS TO STOP!”

“Why is it OK for that kid to disrupt the experience for 75 people when mommy or daddy could have taken it outside,” she writes.

As you can guess, the Internet did not respond to this news with a calm and reasonable debate. Instead, folks seem divided into two camps — those carrying pitchforks and calling for the owner to apologize, and those holding the owner up as a champion willing to say the things we wish we could.

So far, the owner is remaining unapologetic.

“Life’s full of choices and you’ve got to live with all of them,” she tells WCSH. “I chose to yell at a kid, it made her shut-up, which made me happy, it made my staff happy, it made the 75 other people dining here happy, and they left, they may never come back, other people may not come in. Their loss really.”

When asked if she felt sorry about her actions she replied, “Sorry isn’t the right word. I might have used poor judgement. I wouldn’t say I was sorry, because it stopped. When things stop, it’s usually a good thing.”

The mom who posted the complaint is defending her parenting skills to WCSH.

“I turned to my daughter and I was like ‘Listen, this is how I’m raising you not to be as an adult. Like, you will never be like this when you get older,'” she says. “I felt helpless as a mom that, you know, I couldn’t do anything to help her, because I can’t explain why there’s crazy people in this world that behave like that.”

[via Eater]


by Chris Morran via Consumerist